Digital Transformation | Hybrid Cloud | IoT

Wednesday, September 3, 2008

Simplicity of a Managed Service Solution


By out-tasking business technology responsibilities, you can avoid the need to manage equipment and add operations staff, freeing your in-house talent to focus on strategic projects.

How would that work in practice? Here's a case in point.

A residential Real Estate brokerage, located in Chicago, came to Geckotech as a new business looking to differentiate them in a highly competitive market. The owner was looking for something unique, a communication solution to launch his new business -- without worrying about how a phone system worked. And, he needed a system that would easily scale, as they added agents.

The owner didn't want the distraction of managing hardware, but needed a high-tech solution for his mobile workforce and wanted to use technology as a competitive advantage -- as well as a way to recruit quality agents to the team.

Geckotech proposed and implemented a best-fit out-tasked solution at their new office, which included a private T1 connection, Cisco IP phones and network equipment.

"We coordinated the entire process through a dedicated project manager who made sure that our customer was informed throughout the implementation," says Josh Robbins, managing partner of Geckotech. "The new IP phone system allows his agents to print only one number on their marketing materials and be accessible via their cell phones using the Find-Me/Follow-Me function of the system which intelligently forwards callers based on their caller ID and the time of day."

The business owner was able to open his new firm quickly and without worrying about the technical infrastructure. By outsourcing their phone and data networks, they're able to focus on real estate transactions and growing the business.

Because Geckotech uses industry leading technology and a Cisco Powered network, the brokerage operations staff doesn't worry about outages or equipment failures that normally plague small businesses.

In summary, agents are completely mobile and free to communicate at will with their customers. They can log into the phone system from any computer connected to the Internet and receive their voice-mails or forward their calls. This solution created the ultimate win-win scenario – overall simplicity, plus inherent flexibility, by design.